Delivery Information

London and North Surrey

We use our own vehicles and trained drivers for orders upwards of £25.00. You’ll receive an email with a delivery window of two hours, the evening of the working day prior to your delivery.

under £25 – Delivery is £14.99 (fulfilled via UPS)

over £25 – Delivery is £12.50

over £35 – Delivery is £8.50

over £50 – Delivery is £5.00

 

Rest of UK – Smaller Orders

Your order will be fulfilled via UPS. This is charged at a flat rate so you can enjoy more of the water you love!

We re-package your order in bottle specific plastic air-shock inflated sleeves to best protect your order in transit.

UK Mainland, NI and IOW – Delivery is £14.99

Scottish Highlands & Islands and IOM – Delivery is £55.00

 

Rest of UK – Larger Orders

For bulk orders, we can arrange delivery via a pallet network, allowing for a more convenient bulk shipping option.

If you’re willing and able to accept pallet deliveries via large vehicle – get in touch!

If you’ve any questions, simply click the ‘Need help?’ icon at the bottom of the screen, or call us on +44 (0)20 8874 7589.

What happens to your order ?

Once payment has been made, your order will be processed the same day if received before 12pm Monday – Friday (or the next day otherwise).

If any items are on backorder, this will be shown in your basket and confirmation email. Backordered products are delivered together once they arrive, which may delay your whole order.

Once your order has been shipped, you’ll receive an email with the delivery details

 

Products ordered on our website can only be offered for delivery within the UK.

However we are happy to take enquiries from mainland Europe and beyond and we will do our best to deliver the waters you love! Please get in touch using our contact options and we will try to help.

 

We can deliver within London for as little as £5 depending on how much you order.

UK Mainland shipping is at a Flat Rate of £16.50.

Remote areas and islands have a Flat Rate of £55.00 

Please bear in mind that a lot of our products are glass bottles and these need particular care in packaging and handling; so we take the time to make sure your order is perfect when it arrives.

Having said that, we usually deliver within our estimates 🙂

NB: Where ‘working days’ is referenced this means that deliveries take place Monday-Friday, excluding bank holidays.

The tabs below will give you an idea of when you can expect your delivery according to the options and where you are.

If your delivery address is within the London Postcode Area, we can deliver on our own van, with an aim to ship out on the next working day with a delivery window of 1-4 working days or usually within 3-5 working days for areas outside of Central London (Backorder/Pre-Order items may have an extended delay in fulfilment of orders – this is notified in the basket/confirmation email).

Please note that deliveries take place Monday-Friday.

If your delivery address is in any of the following Postcode Districts

  • BR
  • CR
  • EN
  • GU
  • HA
  • KT
  • RH
  • SM
  • TW
  • UB

…we will deliver using our own vehicles usually between 3-7 working days.

 

The rest of the UK (ie NOT London Postcodes and NOT the ‘Near London’ Postcodes are usually 3-7 working days by our specialist couriers. These are delivered in secure protective Air-Pak packaging to minimise potential damage.

Some areas may take longer eg Scottish Highlands and Islands, Northern Ireland, Channel Islands.

Once you receive a notification of delivery from UPS, please do leave any special instructions using the My Choice portal (here).

 

We always aim to deliver at promptly as possible. Where ‘working days’ is referenced this means that deliveries take place Monday-Friday, excluding bank holidays.

If a product states ‘In our warehouse soon’ in the basket, it means that they are awaiting replenishment from the producer/supply and a delivery date has been scheduled for their arrival in our warehouse.

The entire order is despatched together upon arrival.

 

Absolutely! Please contact us hello@aqua-amore.com or call us on 020 8874 4326

Yes – orders of £60+ can be collected. Please place your order online and email hello@aqua-amore.com for a refund of your shipping fees. Once this has been paid for, collections can be made from our warehouse in Croydon (CR0 postcode area)

Unfortunately we are unable to collect empty bottles for health and safety reasons. However, at the foot of each Order Confirmation email there is a link which assists you to locate your local recycling centre (here), should your local council not collect that particular form of packaging.

Yes, the air shock bags can be recycled at many nearby recycling centres (here), should your local council not collect that particular form of packaging. The Air Shock bottle packs are made from ‘4’ LDPE plastics and we encourage all customers to recycle the packs once deflated.

For more information about recycling plastic film and carrier bags, please (click here).

 

Common Use

Heavy duty bags, resistant sacks, dry cleaning bags, squeeze bottles, plastic food wrap, stretch film