*Please note, during the current COVID-19 pandemic, some delivery services have been altered or suspended, with the updated FAQ section (here) more relevant to current circumstances. We are reviewing this frequently.

The cost of delivery to your preferred location UK and Europe can be spot checked at any time within the populated shopping basket, before you move to the checkout.

In London and most of Surrey, for a minimum spend, we deliver to you directly.

London and (most of) Surrey delivery options:

less than £25 – Third party courier fees apply and your order re-packaged

over £25 – Delivery is £12.50
over £35 – Delivery is £8.50
over £50 – Delivery is £5.00

Beyond the areas covered by own vehicles and drivers, getting your order to you in perfect condition is a major part of the service we provide. As such, we use specialist, bottle-appropriate, plastic air-filled packaging for orders dispatched with a third party courier. This is to ensure we minimise damage during transit and potential mis-handling, so you can receive your products in the best condition possible.

Depending on your delivery address, you’ll be offered different options at checkout. This will also take into account the weight – bear in mind that some of our deliveries can weigh quite a bit – so not all of the options below will be available on every order. If you wish to order a large amount outside of London/Surrey, we can send it via pallet, but you have to contact us directly for this option.

If you’ve any questions, simply get in touch via the LiveChat below, or any other contact methods we offer!

These are the FOUR methods we use to ensure safe and reliable deliveries

How it works

When you place an order, the total weight will be calculated as you add items.

At the checkout, you will be asked to enter your delivery address and the available shipping options will be presented to you then.

Please note: You can calculate shipping at any time from your Shopping Basket.

What happens to your order ?

Once payment has been made, your order will be processed the same day if received before 12pm (or the next day otherwise).

If there’s any special items that might delay your whole order, you’ll receive an email about this.

Once your order has been shipped, you’ll receive an email with the delivery details.

Please find our FAQs during the COVID-19 Pandemic here.

 

Can you deliver to Europe and Worldwide ?

We can deliver Worldwide!

The table below shows the delivery locations where you can order online knowing we’ve got the shipping covered.

if your country isn’t on the list at the moment, please email us [email protected]  and we’ll work on a solution for you.

ANDORRA DENMARK GREECE LATVIA NORWAY SLOVENIA
Austria Estonia Guernsey Liechtenstein Poland Spain
Belgium Finland Hungary Lithuania Portugal Sweden
Bulgaria France Ireland Luxembourg Romania Switzerland
Croatia Germany Italy Monaco San Marino Vatican City
Czech Republic Gibraltar Jersey Netherlands Slovakia
Is there a charge for delivery ?

The cost for delivery using our own vehicles is just £5.00 for orders of £50.00 or more.

All other delivery costs will vary according to weight and delivery address, and you can calculate these from your Shopping Basket or at Checkout.

When will my order be delivered ?

Please bear in mind that a lot of our products are glass bottles and these need particular care in packaging and handling; so we take the time to make sure your order is perfect when it arrives.

Having said that, we usually deliver within our estimates 🙂

NB: Where ‘working days’ is referenced this means that deliveries take place Monday-Friday, excluding bank holidays.

The tabs below will give you an idea of when you can expect your delivery according to the options and where you are.

If your delivery address is within the London Postcode Area, we can deliver on our own van, with an aim to ship out on the next working day with a delivery window of 1-4 working days or usually within 3-5 working days for areas outside of Central London (Special Order/Pre-Order items may have an extended delay in fulfilment of orders).

Please note that deliveries take place Monday-Friday.

You can also use UPS Access Point if your order is within a certain weight.

If your delivery address is in any of the following Postcode Districts

  • BR
  • CR
  • EN
  • GU
  • HA
  • KT
  • RH
  • SM
  • TW
  • UB

…we will deliver using our own vehicles usually between 3-7 working days.

You can also use UPS Access Point if your order is within a certain weight.

The rest of the UK (ie NOT London Postcodes and NOT the ‘Near London’ Postcodes are usually 3-7 working days by our specialist couriers. These are delivered in secure protective Air-Pak packaging to minimise potential damage.

Some areas have a courier surcharge eg Scottish Highlands and Islands, Northern Ireland, Channel Islands.

Once you receive a notification of delivery from UPS, please do leave any special instructions using the My Choice portal (here).

You can also use UPS Access Point if your order is within a certain weight.

We’ve two options for Europe.

Depending on weight, you may be able to use UPS Access Point, or if your orders exceed their weight limits, we have UPS Economy Shipping to rely on.

<p>Once you receive a notification of delivery from UPS, please do leave any special instructions using the My Choice portal (<a href=”https://wwwapps.ups.com/doapp/signupmychoice?loc=en_GB”>here</a>).

Where Aqua Amore deliver in Europe

What is meant by 'Working Days'

We always aim to deliver at promptly as possible. Where ‘working days’ is referenced this means that deliveries take place Monday-Friday, excluding bank holidays.

How does UPS Access Point work ?

UPS Access Point Currently Unavailable.

We use UPS Access Point™ for single package deliveries up to 20kg, which are dispatched within 3-7 working days.

This method provides a convenient ‘pick-up point’ for you so you don’t have to worry about missing deliveries

“UPS Access Point™ is a UPS-affiliated delivery network offering a convenient way for you to collect your package(s) near to your home or work. UPS Access Point locations are represented by a broad array of locations, including newsagents, petrol stations and convenience stores.

You’ll receive a text/email message when your order has arrived for collection.

Currently you can use UPS Access Point for the UK, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Poland and Spain.

Can you deliver bulk and pallet orders?

Absolutely! Please contact us [email protected] or call us on 020 8874 4326

Can I raise an order for collection?

Yes, please email [email protected] to place your order. Once this has been paid for, collections can be made from our warehouse in CR0 or (for smaller orders) from our office in SW18. A collection charge from may apply for SW18 collections

Do you collect empty bottles/units?

Unfortunately we are unable to collect empty bottles for health and safety reasons. However, at the foot of each Order Confirmation email there is a link which assists you to locate your local recycling centre (here), should your local council not collect that particular form of packaging.

Can Air Shock bottle packs be recycled?

Yes, the air shock bags can be recycled at many nearby recycling centres (here), should your local council not collect that particular form of packaging. The Air Shock bottle packs are made from ‘4’ LDPE plastics and we encourage all customers to recycle the packs once deflated.

For more information about recycling plastic film and carrier bags, please (click here).

 

Common Use

Heavy duty bags, resistant sacks, dry cleaning bags, squeeze bottles, plastic food wrap, stretch film